Parts Sales Representative

Location: Pittsfield, MA

Pay: $60,000 – $80,000 per year

Job Type: Full-Time

Schedule: First Shift / Day Shift (7am – 3:30pm)

Benefits: Health, Dental, Vision, 401(k), Paid Time Off, Holidays

About Lenco Armored Vehicles:
Lenco Armored Vehicles is a U.S.-based manufacturer of specialized armored vehicles used by law enforcement, military, fire, and rescue agencies worldwide. Our work directly supports first responders operating in high-risk environments. We offer long-term stability, consistent production schedules, and a mission-driven manufacturing environment.

Job Summary:
The Parts Sales Representative supports customers throughout the parts sales process, from identifying the correct components and preparing quotations to coordinating orders, shipments, returns, and follow-up. As a key link between customers and internal teams, you will translate customer needs into accurate parts requirements and help ensure each request moves efficiently from inquiry through delivery.

What You’ll Do:

• Respond to parts and accessory inquiries by phone and email while providing prompt, professional customer support.
• Identify the correct parts using vehicle configuration, bills of material, catalogs, and other resources.
• Create and maintain quotations, orders, and related documentation while verifying part numbers, quantities, pricing, and shipping details.
• Coordinate with Purchasing, Production, Shipping, Finance, and other departments to fulfill customer requirements.
• Provide proactive order-status updates and follow returns, backorders, and customer concerns through resolution.
• Maintain accurate customer and order records within ERP software.
• Develop spare parts lists, service packages, and customer-specific parts packages to maintain vehicles both within and outside the U.S.

What We’re Looking For:

• Experience in parts sales, customer service, inside sales, order management, inventory control.
• A strong background in automotive, heavy-vehicle, fleet, manufacturing, industrial, or specialty-vehicle environment is preferred.
• Ability to research parts and interpret bills of materials, technical documents and vehicle records.
• Strong computer skills with experience using business, inventory, order-management, and customer-support software with attention to detail.
• Knowledge of occupational hazards, safety rules, and technical documentation compliance.
• Ability to maintain professional working relationships with a diverse global customer base.
• Maintain organization across multiple priorities, meet deadlines, collaborate across departments, and follow customer needs through completion.

Why Work at Lenco:

• Stable, full-time career with a globally recognized manufacturer
• Purpose-driven products that protect first responders and military personnel
• Modern facility with investment in new manufacturing technology
• Competitive salary and comprehensive benefits package