Operator & Maintenance Trainer

Location: Pittsfield, MA

Pay: $60,000 – $80,000 per year

Job Type: Full-Time

Schedule: First Shift / Day Shift (7am – 3:30pm)

Benefits: Health, Dental, Vision, 401(k), Paid Time Off, Holidays

About Lenco Armored Vehicles:
Lenco Armored Vehicles is a U.S.-based manufacturer of specialized armored vehicles used by law enforcement, military, fire, and rescue agencies worldwide. Our work directly supports first responders operating in high-risk environments. We offer long-term stability, consistent production schedules, and a mission-driven manufacturing environment.

Job Summary:
The Operator & Maintenance Trainer is critical to ensuring our customers successfully deploy and maintain their vehicles in the field. You will serve as the technical bridge between engineering, production, and real-world operations, supporting vehicle delivery, hands-on training, and ongoing lifecycle success. As the primary technical interface, you will drive customer confidence and provide feedback that directly influences product performance and reliability.

What You’ll Do:

• Lead onsite and virtual training sessions for new vehicle orientations, maintenance, and safety.
• Serve as the primary technical point of contact for customer support, warranty, and maintenance.
• Coordinate with internal teams and vendors to resolve technical issues and facilitate warranty claims.
• Maintain regular communication with customers regarding completion updates and delivery timelines.
• Track and document customer interactions, service history, and training records in ERP software.
• Provide actionable feedback to Engineering and Production teams based on field reliability trends.
• Develop and maintain technical training materials, manuals, and maintenance documentation.

What We’re Looking For:

• Experience in law enforcement, military, or public safety environments.
• Ability to simplify technical concepts into effective hands-on training for vehicle operators.
• Experience using ERP software to manage customer service records and interaction history.
• Knowledge of occupational hazards, safety rules, and technical documentation compliance.
• Ability to maintain cooperative working relationships with a diverse global customer base.
• Comfortable supporting product integration discussions and cross-departmental collaboration.
• High attention to detail regarding vehicle maintenance and safety-critical operations.

Why Work at Lenco:

• Stable, full-time career with a globally recognized manufacturer
• Purpose-driven products that protect first responders and military personnel
• Modern facility with investment in new manufacturing technology
• Competitive salary and comprehensive benefits package