This privacy policy describes how Lenco Armored Vehicles (“Lenco”) uses and protects any information that you give to Lenco when you use this website, email or call us, visit us at a trade show or event, or reach out to us for any reason.

Lenco is committed to ensuring that your privacy is protected.  Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy policy.  Lenco may update this policy from time to time.  You should check this page periodically to ensure you accept any updates to this policy.

Personal information
Lenco understands your desire to protect personal and agency information. We intend to inform you how your personal and agency information will be gathered, tracked, or used, and to give you choices. If choices are not offered on web pages where your personal information is obtained, please select one of the communication channels at the bottom of this statement to indicate your communication preferences.

General Information we gather and track
We request personal information when you create an account, place an order, request a service, answer a survey, enter a contest, correspond with us, or engage in certain other activities on our website, in person, or by any other means. For example, if you submit an order with us via email, we will ask you for information necessary to complete the transaction such as your agency name, address, phone numbers, email addresses of contact persons, and funding information. You make the decision whether to proceed with any activity that requests personal information. If you do not wish to provide the requested information, however, you may not be able to complete the transaction.

How we use the General Information we gather and track
We use personally identifiable information in the following ways:

• To complete and track your order;
• To communicate with you about your order;
• To provide you with information about vehicle and parts upgrades, new products, services, newsletters, informative emails, and research on future product ideas or improvements;
• To assist us in creating content that is relevant to you;
• To run promotions;
• To provide you with special offers that may be of interest to you;
• To assist us in creating vehicles and services to meet your needs.

With whom we may share your information
Lenco collects and uses your personal and agency information to operate our website and deliver communications pertaining to the goods or services you have requested information about or purchased. Lenco also uses your personally identifiable information to inform you of other products or services available from Lenco. Lenco may also contact you via surveys to conduct research about your opinion of current vehicles or of potential new vehicles that may be offered.

Lenco does not sell, rent, or lease its customer lists to third parties. Lenco may retain the services of outside contractors to provide services for us. They may be used to ship vehicles, provide technical support, process payments, or handle warranty processing. We require that these contractors keep the personal information of customers secure and confidential. We also require that these contractors use personal information only on behalf of Lenco. Lenco will disclose your personal and agency information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Lenco; (b) protect and defend the rights or property of Lenco; and (c) act under exigent circumstances to protect the personal safety of users of Lenco, or the public.

Opt out of providing certain information
For the purposes of complying with the U.S. Federal Trade Commission and other applicable privacy rules and laws, Lenco ensures that you have the right to exercise the following with regard to your personal and agency data:

• Right to access your data and request copies – you have the right to request access to your data from us and get copies for your personal use. Service fees may apply when requesting copies.
• Right to rectification of errors – you have the right to review your stored data to correct any errors for more accurate information.
• Right to object to marketing – you may opt out of receiving marketing communications from us.
• Right to complain to authorities – you have the right to report any breach of your privacy rights to relevant authorities.
• Right to deletion – you are entitled to request the deletion of your personal or agency data subject to applicable rules, regulations, and policies.
• Right to withdraw consent – you may request to withdraw your consent to the use of your personal or agency data.

Lenco provides a number of ways for you to opt out of receiving additional information from us or having us provide your personal or agency information to our partners. We may offer you these choices at the time you give us your information. If you are on a Lenco web page that requires personal or agency information but does not offer communication choices or would like to change your preferences for information that you have previously provided, please use one of the communication channels at the bottom of this statement. If you do not wish to continue receiving our email newsletters or bulletins you can opt out of receiving these communications by replying to the unsubscribe in the subject line in the email.

Security
We have taken security measures, consistent with international information practices, to protect your personal or agency information. These measures include technical and procedural steps to protect your data from misuse, unauthorized access or disclosure, loss, alteration, or destruction. We utilize standard encryption/security technology to protect data transfer and our information systems are treated with the highest regard for security.  In addition, we limit access to customer information to only authorized personnel.

We make a sincere effort to respond to your requests to update or correct your personal information. If you believe that Lenco does not have your most updated current personal or agency information, you can update it by using one of the communication channels at the bottom of this statement.

Links to Other Websites
Lenco is not responsible for the content or practices employed by other websites that are linked from lencoarmor.com. When you use a link from our website to another website, our privacy policy is no longer in effect.

Use of Cookies
The Lenco website uses “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time or qualify you for special offers that Lenco may make available from time to time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. Cookies simplify the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Lenco site, the information you previously provided can be retrieved, so you can easily use the Lenco features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Lenco website that you visit.

Customer Support and Discussion Information
Please remember that information you submit for purposes of customer or product support in a discussion group or forum will be deemed public information and is not confidential. There is a risk in such communication venues that information can be collected and used by others. Please be careful and responsible when you are online.

Privacy Contact Information
This policy was last updated on July 28, 2022.  If you have any questions, comments, or would like to change your communication preferences, please contact us at 413-443-7359 or send us an email at privacy@lencoarmor.com You may also send us a letter to 10 Betnr Industrial Drive, Pittsfield, MA 01201 Attn: Marketing Department.